Shipping policy

Effective Date: November 7, 2026
Website: https://www.formtidylab.website/
Business Name: NG, LLC

At Form Tidy Lab, we want the products you order to arrive in good condition and be ready for your next outdoor adventure. Whether your package contains a canvas camping tarp for a campsite, a cotton camping blanket for added comfort, or a canvas hammock for relaxing outdoors, we aim to make the delivery process clear from checkout to arrival.

This Shipping Policy explains our shipping charges, order processing procedures, delivery expectations, tracking information, and the steps to take if a package is delayed, damaged, or missing.

1. Shipping Charges

We currently offer the following standard shipping arrangement:

  • Free Shipping: Orders with a merchandise subtotal of $10.00 or more qualify for free shipping.

  • Standard Shipping Fee: Orders with a merchandise subtotal below $10.00 are charged $5.99 for shipping.

The merchandise subtotal is calculated before shipping charges and applicable taxes, unless the checkout page states otherwise.

The applicable shipping fee will be displayed before you submit your order. Please review the final checkout summary to confirm the products, quantities, shipping charge, taxes, and total amount due.

2. Order Processing

After an order is placed, it enters our order review and fulfillment process.

During this stage, we may:

  • Confirm that the order information is complete.

  • Verify payment authorization.

  • Review the shipping address.

  • Check product availability.

  • Prepare the selected products for packaging and carrier collection.

Processing times may vary depending on order volume, inventory availability, weekends, public holidays, and operational conditions.

If a specific processing or dispatch estimate is displayed at checkout or in your order confirmation, that estimate will apply to the extent stated. An order confirmation does not necessarily mean that the package has already been handed to a shipping carrier.

3. Shipment and Delivery Timeframes

The shipping or delivery estimate displayed at checkout or communicated in an order update is the most relevant estimate for your particular order.

Actual delivery may be affected by:

  • Destination and carrier service coverage.

  • Carrier capacity and transportation schedules.

  • Severe weather, storms, or other transportation disruptions.

  • Public holidays and peak shopping periods.

  • Incorrect or incomplete delivery information.

  • Inventory or fulfillment delays.

  • Circumstances outside our reasonable control.

Unless expressly identified as guaranteed, delivery dates are estimates rather than promises.

For online merchandise orders covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, a seller generally must have a reasonable basis to expect shipment within the time clearly stated to the customer or, if no shipment time is stated, within 30 days after receiving a properly completed order, subject to the Rule's terms and exceptions.

If we cannot ship within the applicable period, we will provide the legally required delay notice and cancellation or refund options.

4. Available Shipping Destinations

Available delivery destinations and services will be displayed during checkout. We will accept orders only for destinations that our checkout process makes available.

Please provide a complete and accurate delivery address, including apartment or suite numbers, building details, postal code, and any additional information needed for successful delivery.

If an address is incomplete or appears incorrect, we may contact you for clarification. Once a package has been dispatched, changes may be restricted by the carrier.

5. Tracking and Shipment Updates

When tracking is available, shipment information may be sent to the email address provided at checkout.

Please allow time for the carrier's tracking system to register the first scan. A tracking number may be generated before the package receives its initial physical scan.

Tracking updates are provided by the relevant carrier and may not refresh continuously. If tracking information has not changed for an unusually long period, contact us so that we can review the available shipment details.

6. Packaging and Product Handling

Our products are made from different materials and have different handling considerations.

Canvas Camping Tarps: Canvas fabric and attachment components should be protected from unnecessary abrasion, punctures, moisture, and excessive compression during transportation. After delivery, inspect the fabric panels, seams, edges, and any supplied attachment accessories.

Cotton Camping Blankets: Cotton textiles should be protected from moisture, dirt, and excessive compression during transit. After delivery, check the fabric, stitching, and overall condition. If the blanket arrives wet, stained, or visibly damaged, contact us before washing it.

Canvas Hammocks: Hammock fabric, seams, attachment points, and any included suspension accessories should be protected against impact and unnecessary friction. After delivery, inspect all supplied components before attempting installation or use.

If an item appears to have been damaged during transportation, take photographs of the outer package, shipping label, and affected product before discarding the packaging, where reasonably possible.

7. Delayed Shipments

We understand that delays can be inconvenient, especially when outdoor equipment is needed for a planned trip or activity.

If we become aware that an order cannot be shipped within the time originally stated or the time required by applicable law, we will provide the required delay notice.

Depending on the circumstances and applicable law, you may be offered the choice to:

  • Agree to a revised shipment date.

  • Cancel the unshipped order.

  • Receive a refund for the amount required by law.

Where affirmative consent is required, we will not treat silence as consent. Any delay procedure will follow applicable FTC requirements.

8. Missing or Misdelivered Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

  • Your front door, porch, garage, or other designated delivery area.

  • Mailrooms, package lockers, reception desks, or parcel collection areas.

  • Whether another household member or authorized recipient accepted the package.

  • Whether the carrier provided a delivery photograph or location note.

If you still cannot locate the package, email [email protected] with your order number and tracking information. We will review the available records and, where appropriate, coordinate with the carrier.

Please report suspected missing deliveries as soon as reasonably possible so that relevant shipment information can be reviewed.

9. Damaged, Defective, or Incorrect Deliveries

If your package arrives with damaged products, missing components, or an incorrect item, please contact us at [email protected].

Include:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Photographs of the item and packaging, if available.

We will review the report and discuss an appropriate resolution. Depending on the circumstances, this may include a replacement, shipment of missing components, refund, or another remedy available under applicable law.

If a canvas tarp has a tear, a hammock has damaged stitching, or a cotton blanket arrives stained or wet, please avoid using or washing the affected item until we have reviewed the issue.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering accurate delivery information at checkout.

If you notice an error after placing an order, contact us immediately. We will make reasonable efforts to correct the address if the package has not yet been dispatched.

Once the package has been transferred to the carrier, an address change may not be possible. If a package is returned because of an incorrect or incomplete address supplied by the customer, we will contact you to discuss available options.

Any additional shipping charge for a reshipment will be disclosed before it is arranged and handled in accordance with applicable law.

11. Shipping Charges and Refunds

Shipping charges are handled according to the circumstances of the order and return.

For a voluntary return of a correctly supplied product, the original shipping charge, if any, is generally non-refundable unless applicable law or the circumstances require otherwise.

If an order is cancelled because we cannot fulfill it, or a product is confirmed to have been damaged or incorrectly supplied, shipping charges and other amounts will be refunded as required by applicable law and our Return and Refund Policy.

12. Contact for Shipping Assistance

For questions about shipping charges, order processing, tracking, delayed deliveries, or damaged packages, contact:

NG, LLC
Attn: Rafie Aznan
8005 NW 90 STREET
MEDLEY, FL 33166
United States
Email: [email protected]
Website: https://www.formtidylab.website/

Please include your order number in your message so that we can identify the relevant shipment and assist you more efficiently.

13. Policy Updates

We may update this Shipping Policy to reflect changes in carrier services, shipping procedures, product handling, or applicable legal requirements. The latest version will be published on our website with its effective date.

All shipping procedures remain subject to applicable federal and state consumer protection requirements.