Refund policy

Effective Date: November 7, 2026
Website: https://www.formtidylab.website/
Business Name: NG, LLC

At Form Tidy Lab, we believe that outdoor equipment should make time spent outside more comfortable, practical, and enjoyable. Whether you are preparing a campsite with a canvas camping tarp, settling in with a soft cotton camping blanket, or relaxing in a canvas hammock, we want you to receive products that match the descriptions on our website and arrive in satisfactory condition.

We recognize that customers may occasionally need to return an item, receive a replacement, or request help with a delivery problem. This Return and Refund Policy explains the procedures for those situations and the conditions that apply to returns and refunds.

This Policy is intended to comply with applicable United States federal law and Florida law. It does not waive or restrict any rights or remedies that cannot legally be waived.

1. Voluntary Return Period

We offer a voluntary return period of 30 calendar days from the date your order is delivered for eligible products.

To qualify for a standard change-of-mind return, the item should:

  • Be unused and in substantially the same condition as when received.

  • Be clean, dry, and free from stains, odors, smoke, dirt, or other signs of use.

  • Include its original packaging, accessories, straps, ties, storage bags, and other supplied components, where reasonably available.

  • Not have been altered, repaired, washed, or modified in a way that affects its original condition.

  • Be accompanied by the order number or another reasonable proof of purchase.

Because our products are intended for outdoor and camping use, we ask customers to inspect items carefully without exposing them to outdoor conditions before deciding whether to keep them.

For example, a canvas camping tarp should not have been installed outdoors or exposed to rain or ground moisture for a voluntary change-of-mind return. A cotton camping blanket should remain unused and unwashed. A canvas hammock should be returned with its supplied components and should not show signs of being suspended, loaded, or used.

A product that has been used, washed, stained, damaged, or materially altered may not qualify for a voluntary change-of-mind refund. These conditions do not limit your rights concerning products that arrive defective, damaged, incorrectly supplied, or materially different from their description.

2. Damaged, Defective, or Incorrect Items

We take care when preparing orders, but damage or fulfillment errors can sometimes occur.

If your package arrives with a torn canvas tarp, damaged hammock fabric, defective stitching, missing attachment components, a stained or damaged blanket, or an item different from what you ordered, please contact us as soon as reasonably possible.

Please include:

  • Your order number.

  • The product name and quantity affected.

  • A clear description of the problem.

  • Photographs of the affected product.

  • Photographs of the shipping package and label, if relevant.

For camping equipment, photographs of seams, fabric panels, attachment points, straps, or other affected areas may help us assess the issue.

We will review the information and determine an appropriate resolution based on the circumstances and applicable law. Depending on the issue, this may include a replacement, shipment of missing components, refund, or another legally available remedy.

If an item is confirmed to have arrived damaged, defective, or incorrectly supplied, we will arrange or cover reasonable return shipping costs when those costs are our responsibility.

3. How to Request a Return

To request a return, email [email protected] with the subject line:

Return Request – [Order Number]

Please provide your name, order number, delivery date, product name, and reason for the return. If the item is damaged or defective, attach photographs where possible.

Our team will review your request and provide return instructions if the return is approved. Please do not send a product back without first contacting us. This helps ensure that your return can be identified and processed correctly.

Return Address:

NG, LLC
Attn: Rafie Aznan
8005 NW 90 STREET
MEDLEY, FL 33166
United States

Please follow the return instructions provided for your particular order. The address above should not be treated as authorization to send a return without prior coordination.

4. Return Shipping Costs

For a voluntary return because you changed your mind, ordered the wrong item, or no longer need the product, the customer is generally responsible for return shipping costs.

If the return is necessary because we sent the wrong product or the product arrived damaged or defective, we will arrange or cover reasonable return shipping costs as appropriate under our policies and applicable law.

We recommend using a shipping service that provides tracking. Please retain the tracking number and proof of shipment until the return has been completed.

5. Return Inspection and Refund Processing

When a returned item arrives, we will inspect its condition and confirm whether it qualifies for a refund under this Policy.

For an approved refund, the amount will generally be returned to the original payment method. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

For ordinary approved returns, we aim to submit the refund within 7–10 business days after the returned product has been received and inspected.

This is an operational estimate and does not override a shorter deadline imposed by applicable law. Refunds required under the FTC's Mail, Internet, or Telephone Order Merchandise Rule will be handled within the applicable legal timeframe.

If a refund has been approved but does not appear after a reasonable processing period, please contact us with your order number so we can review the transaction.

6. Shipping Charges and Refunds

Our standard shipping arrangement is:

  • Orders with a merchandise subtotal of $10.00 or more qualify for free shipping.

  • Orders with a merchandise subtotal below $10.00 incur a $5.99 shipping fee.

For voluntary returns of correctly supplied products, the original shipping charge, if any, is generally non-refundable unless applicable law or the circumstances of the return require otherwise.

If an order is cancelled because we cannot fulfill it, or a refund is required because the goods were not supplied as promised, shipping and other charges will be refunded as required by applicable law.

7. Exchanges and Replacements

If you would prefer a replacement rather than a refund, contact us at [email protected].

Replacement requests are subject to product availability. Depending on the circumstances, we may be able to arrange another canvas camping tarp, cotton camping blanket, or canvas hammock, or provide an appropriate alternative resolution.

If the requested replacement is unavailable, we will discuss other options, including a refund where applicable.

8. Product-Specific Return Considerations

Canvas Camping Tarps: Canvas is a textile material that may have natural texture and minor visual variations. For a voluntary return, the tarp should remain unused, clean, dry, and free from ground contact, stains, tears, or installation marks. Please include any supplied ties, straps, or storage accessories.

Cotton Camping Blankets: Cotton textiles may display minor variations in weave, texture, or appearance. Blankets returned under the voluntary change-of-mind policy should be unused, unwashed, clean, and free from odors or stains. If a blanket arrives with damage or a material defect, please contact us for assistance.

Canvas Hammocks: Please return the hammock with its supplied accessories and components. For a voluntary return, the fabric should not show signs of use, loading, outdoor exposure, or improper storage. Any claim involving damaged seams, defective attachment points, missing components, or other problems present upon delivery will be reviewed separately.

These product considerations do not exclude valid claims involving defective, unsafe, damaged, or materially misdescribed products.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered dispatch. Once the package has been handed to a carrier, cancellation may no longer be possible and the standard return procedure may apply.

If we cannot ship an order within the time stated at checkout or within the applicable period required by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will provide the required delay notice and cancellation or refund options.

10. No Waiver of Statutory Rights

Nothing in this Policy is intended to waive, restrict, or replace consumer rights and remedies available under applicable federal or Florida law. If a product is defective, misrepresented, or otherwise subject to a legal remedy, applicable legal requirements will take precedence over any voluntary return condition stated here.

11. Contact Us

For questions about returns, refunds, exchanges, or product concerns, please contact:

NG, LLC
Attn: Rafie Aznan
8005 NW 90 STREET
MEDLEY, FL 33166
United States
Email: [email protected]
Website: https://www.formtidylab.website/

We appreciate your business and welcome the opportunity to address concerns fairly and help make your experience with Form Tidy Lab a positive one.

12. Policy Updates

We may revise this Policy to reflect changes in our products, business procedures, customer service practices, or legal obligations. The latest version will be published on our website with its effective date. Updates will not remove rights that have already accrued or rights that applicable law requires us to preserve.